Copeland

Technical Trainer

Remote, United States remote Entry $110,000 - $130,000
remote Technology & IT Salary listed Curated
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About the role

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description

If you are a Technical Trainer looking for an opportunity to grow, Copeland has an exciting opportunity for you! As a Technical Trainer, you will deliver technical training to customers; contractors, wholesalers, end users,OEM'sand employees as it relates to Copeland Commercial and Residential Cold Chain Electronics components and systems used in the HVAC/R industry. The senior trainer must present a professional manner and develop good working relationships with subject matter experts and Product Managers within the organization. Coordination of relevant content from the experts is key to adding material to a course to ensure all learningobjectivesare met. The senior trainer must stay current with technology and the industry. Participation in industry events and HVACR online educational communities is an important part of the senior trainer's ability to stay current with industry trends and educational needs. The senior trainer provides coaching, guidance and feedback to junior training staff and serves as the lead customer contact point at training events.

AS ATECHNICAL TRAINER, YOU WILL:

Deliver all curricula using instructor-led, electronic/web-based, and/or multimedia training methods and formats

Conduct standard and custom classes per customer requirements

Follow good pedagogy practices for teaching adults

Coordinate the development of course material to cover learningobjectives; adjust learningobjectivesaccordingly

Evaluate training material for improvements

Continue self-study to understand all technologies that are part of the curricula

Participate in engineering and product planning sessions

Participate in industry related forums to ensure accuracy of technical information

Train and mentor training specialists

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

Five (5) years of experience as an HVACR technician, wholesaler, educator or equivalent HVACR industry role

Experience with Residential controls and components

Ability to travel 60-70%

Ability to present to groups andfacilitatelearning programs

Skilled in providing customer service

Ability to communicate effectively - verbally and in writing

Proficient in technology - Microsoft Suite of Products; PC's, Mobile Devices

Ability to work in a team-oriented and collaborative environment

Legal work authorization in the United States - Sponsorship will not be provided for this role 

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

Degree in HVACR-related field

Seven (7) years of related experience

Ability to work well with a wide range of people and related diversity

Skilled in analyzing audience to present material clearly, concisely, and effectively

Proficient presentation skills and the ability to handle classes; small or large and all issues that may arise

Online and in-person presence in the HVACR educational community (i.e., YouTube channel/Website, video creation/posting, HVACR online forum participation, industry educational conferences)

Remote Work Arrangement:  

This role is fully remote. As a remote colleague, you maybe requiredto travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand yourteamoperating principles to collaborate effectively. 

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which weoperate, and reward performance during our annual merit review process.In accordance withColorado EPEWA, the salary/pay range for this role is$110,000-$130,000 annually,commensuratewith the skills, talent, capabilities, and experience each candidate brings to a role.

Working Conditions:  

While performing the duties of this job, the employee isfrequentlyexposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration. 

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected]

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role
Technology & IT Customer Service Remote Collaboration Writing Technical Trainer remote

Likely questions

  1. Tell us about work you have done that is close to the Technical Trainer role.
  2. How would you approach your first 30 days at Copeland?
  3. Which of Customer Service, Remote Collaboration and Writing have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Remote Collaboration and Writing.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Technical Trainer role because I can bring practical experience in Customer Service, Remote Collaboration and Writing, learn the team quickly, and contribute to the outcomes Copeland needs from this hire.

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