About the role
Growe welcomes those who are excited to:
Manage and maintain relationships with VIP / high-value clients;
Act as the main point of contact for assigned accounts;
Provide personalized service and proactive communication;
Monitor client activity and performance metrics;
Identify opportunities for upselling and cross-selling;
Develop strategies to increase client retention and lifetime value;
Handle escalations and complex client issues efficiently;
Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
Track KPIs related to retention, reactivation, and revenue growth;
Stay updated on products, promotions, and market trends;
Comply with company policies and security standards.
We need your professional experience:
Fluency in Spanish (mandatory);
Upper-Intermediate to Advanced command of English (written and spoken);
Previous experience as an Account Manager, VIP Manager, or similar role;
Experience in iGaming / fintech / online services (preferred);
An analytical mindset with the ability to interpret client data;
Results-driven with a strong focus on revenue and retention.
We appreciate if you have those personal features:
Strong sales, negotiation, and communication skills;
High level of responsibility;
Experience or strong ability in cross-selling and identifying revenue opportunities;
Proactive mindset, with the ability to anticipate client needs and take initiative;
Creative and out-of-the-box thinking to solve problems and enhance user engagement.
We are seeking those who align with our core values:
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Originally posted on Himalayas