BCD Travel

CSS TSSM Travel Technology Program Manager

Remote, United States remote Entry Salary not listed
remote Technology & IT Curated
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About the role

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
 
CSS TSSM Travel Technology Program Manager (Remote)
Full time, United Kingdom, Italy, Poland, Spain
If you live in the Warsaw area, you will need to be in-office 50% of working time monthly. If you live in the Kraków and Rzeszów areas, you will need to work in-office at least one day per week.
 
The CSS TSSM Travel Technology Program Manager is accountable for assessing incidents and determining a solution approach, understanding requests for changes and determining the best approach, and applying a solution approach to assure a business problem has been resolved. In this role, you will proactively identify opportunities for improvements. You will also coordinate the respective team.
 
As a CSS TSSM Travel Technology Program Manager, you will

Logically conduct assessments, replicate errors, or test situations if possible

Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)

Perform benefit & risk analysis on small to highest scenario (many interacting key variables) 

Demonstrate excellent customer service and develop customer-centric communication

Conduct trainings and presentations to external customers

Participate in shift planning for the virtual team in line with senior management's general direction

 
About you

Advanced experience in the corporate travel industry is required

Advanced experience in travel technology is required; Concur travel tool

Experience in a collaborative and international workspace 

You have project management experience 

Advanced knowledge of GDS Sabre and/or Amadeus is required

Excellent oral and written communication skills in English

 
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
 
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
 
Get to know us by reading our blog and checking out our social media:

https://www.bcdtravel.com/blog/

https://www.linkedin.com/company/bcd-travel/

https://www.instagram.com/bcdtravel/

https://www.facebook.com/bcdtravel/

 
You’ll be offered

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

 
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
 
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

Spain: 44,000 - 55,000 EUR

Poland: 170,000 - 189,000 PLN

Italy: 40,000 - 45,000 EUR

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
 
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
 
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].
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Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role
Technology & IT CSS Customer Service Human Resources Project Management Remote Collaboration remote

Likely questions

  1. Tell us about work you have done that is close to the CSS TSSM Travel Technology Program Manager role.
  2. How would you approach your first 30 days at BCD Travel?
  3. Which of CSS, Customer Service and Human Resources have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with CSS, Customer Service and Human Resources.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the CSS TSSM Travel Technology Program Manager role because I can bring practical experience in CSS, Customer Service and Human Resources, learn the team quickly, and contribute to the outcomes BCD Travel needs from this hire.

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