About the role
Overview
Snapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR, and the ability to manage multiple clinical and administrative tasks efficiently while working remotely.
Key Responsibilities
Verify patient benefits and insurance coverage accurately and efficiently
Reactivate past patients and maintain engagement through consistent follow-ups
Handle inbound calls and assist patients with inquiries professionally and empathetically
Conduct appointment confirmations, reminders, and outbound follow-ups
Schedule and reschedule patient appointments using Athena EMR
Maintain and update patient records in Athena EMR (required)
Perform medical chart scrubbing to ensure accuracy and completeness of patient data
Process and manage prior authorizations following payer and clinic guidelines
Handle prescription refills in accordance with clinic protocols
Audit laboratory results and follow up on missing or pending reports
Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools
Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)
Experience working with US based clinics and/or health insurance providers
Experience in insurance verification, patient coordination, and inbound call handling
Experience in medical chart scrubbing and prior authorization processing
Experience in refill processing, lab result auditing, and follow-up coordination
Medical billing and coding experience is an advantage
Strong written and verbal English communication skills
Highly organized, detail-oriented, and self-motivated for remote work
Must have a stable internet connection and a dedicated quiet home workspace
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