About the role
Harvey Nash USA has been engaged to find a talented HR Operations Specialist for a leading healthcare organization committed to delivering exceptional employee experiences through operational excellence.
Job Title: HR Operations Specialist
Location: Remote (California Residents Only)
Duration: 6-Month Contract
About the Role
We are seeking a detail-oriented and customer-focused HR Operations Specialist to join a dynamic HR team. This role is responsible for supporting a wide range of HR operations and employee inquiries while ensuring timely, accurate, and high-quality service delivery. The ideal candidate is resourceful, takes ownership of their work, communicates effectively, and thrives in a fast-paced environment.
Day-to-Day Responsibilities
Review HRIS transactional process requests daily and weekly, approving or rejecting transactions based on established HR policies and procedures.
Understand core HR policies and processes to ensure accurate, timely, and compliant transaction processing.
Escalate complex transactional issues and policy-related questions to HR leadership when appropriate.
Manage employee HR cases, calls, and chats involving benefits, compensation, wellness programs, leave of absence, payroll, performance management, and other HR-related inquiries.
Collaborate with cross-functional HR teams including Benefits, Payroll, HR Technology, Compensation, Talent Acquisition, Employee Relations, Retirement, Eligibility, and Corporate Real Estate to resolve employee issues.
Deliver exceptional customer service by managing cases with accuracy, attention to detail, and professionalism while enhancing the employee experience.
Identify trends in employee inquiries and partner with leadership on process improvements or escalations.
Serve as a trusted HR resource while ensuring compliance with organizational policies and service standards.
Must-Have Skills
Resourceful and self-sufficient with the ability to work independently and efficiently.
Demonstrates strong ownership, accountability, and a growth mindset by learning quickly and embracing feedback.
Excellent verbal and written communication skills with a customer-first approach.
Strong understanding of HR processes, policies, and employee support functions.
Experience handling HR service requests or HR operations in a shared services or HR support environment.
Preferred Skills
Experience with Oracle HCM.
Experience with UKG (Ultipro) and/or ServiceNow.
Passion for Human Resources with broad HR knowledge; SHRM-CP certification is a plus.
Strong relationship-building and stakeholder management skills.
Experience supporting multiple HR Centers of Excellence.
Education
Associate's or bachelorâs degree in human resources or a related field OR 5+ years of HR experience in lieu of a degree.
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $25.00 - $29.00 per hour on W2, depending on experience.
About Us
Harvey Nash is a national, full-service talent management firm specializing in technology and professional staffing. Our company was founded with a mission to serve as the talent partner of choice by connecting exceptional talent with leading organizations across a wide range of industries.
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