About the role
Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work.
Over 20M hours of operations automated
60% more calls answered vs. non-AI operators
150M interactions handled, 99.99% uptime
Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany.
About the role
Synthflow is building the infrastructure layer for enterprise voice AI. As we scale, the systems, processes, and data that power our product team need to scale with us.
We’re looking for a Product Operations Intern to support the product team across tooling, analytics, documentation, and cross-functional coordination. You’ll work closely with Product, Engineering, Customer Success, and Design, gaining hands-on experience in how a fast-growing AI company builds and ships products at scale.
This is an ideal role for someone looking to break into product, operations, or tech from a related background and learn how high-performing product teams operate.
What you’ll do
Help maintain and improve the product team’s tooling stack, including Linear, Notion, PostHog, and related workflows
Support the creation of dashboards and reports that track product usage, feature adoption, and key business metrics
Assist with release management processes, including changelog updates and internal communications
Help keep roadmaps, tickets, and project documentation organized and up to date
Gather, organize, and synthesize customer feedback from Customer Success, Sales, and user research initiatives
Document processes, meeting notes, and best practices to improve team efficiency
Support onboarding materials and maintain internal knowledge bases
Assist with operational, analytical, and cross-functional projects across the product organization
What we’re looking for
0–2 years of experience in operations, customer success, consulting, business analysis, project coordination, startups, or a similar problem-solving environment (recent graduates encouraged to apply)
Strong organizational skills with exceptional attention to detail
Analytical mindset with the ability to structure information, spot patterns, and turn data into actionable insights
AI-literate and excited to leverage modern AI tools to improve workflows, productivity, and decision-making
Excellent written and verbal communication skills, with the ability to work across technical and non-technical teams
Curious, proactive, and eager to learn how products are built and scaled in a fast-moving startup environment
Nice to have: familiarity with tools such as Notion, Linear, Jira, PostHog, or Airtable, and basic experience with data analysis, SQL, Python, spreadsheets, or automation tools
Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.
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