Jetbrains

Backend Customer Success Engineer (Kotlin Ecosystem) -m/w/d

Remote, United States remote Entry Salary not listed
remote Technology & IT Curated
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About the role

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

We’re now looking for a Customer Success Engineer (CSE) to help engineering teams successfully adopt Kotlin on the backend in real-world production environments.

Currently, this role is focused on adoption – helping Java teams introduce Kotlin into existing applications. You’ll work directly with organizations to guide migration, integration, troubleshooting, and scaling, ensuring they move from initial experiments to successful production use.

In addition, you’ll proactively communicate with prospective users to help them understand the Kotlin adoption process, as well as design and implement the migration path. 

Responsibilities

Track and maintain visibility into organizations and their stage of Kotlin adoption (e.g., not started, evaluating, experimenting, production)

Proactively engage with organizations across different phases of their Kotlin adoption journey

Develop and recommend high-level adoption strategies tailored to each organization’s context

Identify and document blockers that hinder progress and propose ways to address them

Establish and manage feedback loops with development teams to ensure continuous alignment and improvement

We will be happy to have you on our team if you have:

Technical expertise

Extensive hands-on experience with Kotlin, Java, and the JVM ecosystem

Proven experience migrating Java backend codebases to Kotlin

Experience with the Spring (Boot) ecosystem or similar frameworks (e.g., Quarkus, Micronaut, Ktor)

Solid understanding of build tools and project structuring, including Maven and Gradle

Communication and customer engagement

Experience in customer-facing technical roles such as Solutions Engineering, Developer Advocacy, or Technical Consulting

Strong English communication skills, both written and spoken

Ability to lead workshops, demos, talks, meetups, and other public-facing activities

Comfort with outbound engagement, including identifying target companies, articulating value propositions, and building relationships with engineering teams

Ability to effectively communicate with engineers, tech leads, and business stakeholders

System design and architecture

Ability to design and guide Kotlin adoption strategies for backend applications

Experience designing backend systems using common architectural patterns (e.g., monolith, modulith, microservices)

Why join JetBrains? 

Strong base salary. We offer competitive pay that reflects your skills and experience.

Flexible work location. Enjoy the freedom to work from home or from the office.

Remote work. Spend up to 30 days per year working remotely from abroad.

Extra time off. More days to relax, recharge, and do the things you love.

Medical insurance allowance. Enjoy peace of mind for you and your family

Learning and development opportunities. Access to conferences, courses, and language classes.

Relocation support. We help make your move as smooth and stress-free as possible. 

Language classes. Pick up the local language or sharpen your English skills.

Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.

Mental health support. To help you feel your best, we provide easy access to professional mental health services.

Sports benefit. Enjoy an on-site gym or sports club stipend.

Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

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We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

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Interview prep

Walk in with sharper answers.

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Role
Technology & IT API integration Human Resources Remote Collaboration Backend Customer remote

Likely questions

  1. Tell us about work you have done that is close to the Backend Customer Success Engineer (Kotlin Ecosystem) -m/w/d role.
  2. How would you approach your first 30 days at Jetbrains?
  3. Which of API integration, Human Resources and Remote Collaboration have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with API integration, Human Resources and Remote Collaboration.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Backend Customer Success Engineer (Kotlin Ecosystem) -m/w/d role because I can bring practical experience in API integration, Human Resources and Remote Collaboration, learn the team quickly, and contribute to the outcomes Jetbrains needs from this hire.

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