Dataguard

IT Operations & Support - Working Student (m/f/d)

Remote, United States remote Entry Salary not listed
remote Technology & IT Curated
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About the role

YOUR JOB
Are you curious about how a modern IT environment works behind the scenes and ready to take real ownership from day one? At DataGuard, you won’t just observe – you’ll actively keep things running. You’ll take care of day-to-day IT topics, solve issues independently, and make sure our team can rely on a smooth setup at all times.
If you’ve ever said “wait, let me try something” before fixing a tech problem, we’d love to meet you.

WE PROTECT THE PEOPLE BEHIND THE DATA
We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING
You take ownership of first-level IT support and resolve day-to-day issues across devices, tools, and access

You independently set up laptops and accounts for new joiners and ensure smooth onboarding

You manage user accounts and access in Microsoft 365 and Entra ID

You keep track of our IT equipment and ensure everything is ready to use and up to date

You ensure our meeting rooms and setups run smoothly and step in when things break

WHAT YOU'LL GET IN RETURN
Real ownership from day one
You won’t just support, you’ll take care of real IT topics that keep the company running

A steep learning curve in a modern IT setup
Get hands-on experience with tools like Microsoft 365, Entra ID, and Intune device management in a cloud-first environment

The chance to figure things out independently
You’ll learn how to solve problems on your own, make decisions, and take initiative in a fast-paced setup

Direct exposure to a fast-growing tech company
Understand how IT enables teams across different countries and functions

A role where your work actually matters
What you do has a direct impact on how smoothly the team can work every day

Flexibility that fits your life
Hybrid setup and working hours that allow you to balance studies and work

THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD
You are currently studying in IT, computer science, or a related field (or have strong practical interest)

You have a basic understanding of IT systems (Windows, macOS, or similar)

You are highly proactive, hands-on, and take ownership instead of waiting for instructions

You are confident figuring things out independently and not afraid to troubleshoot

You enjoy solving problems and making things work reliably

You take pride in fixing problems quickly and thoroughly

If you’ve ever said “wait, let me try something” before fixing a tech problem, we’d love to meet you.

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:
No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!
#LI-DNI

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Interview prep

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Role
Technology & IT Operations Support Working Student Technology remote

Likely questions

  1. Tell us about work you have done that is close to the IT Operations & Support - Working Student (m/f/d) role.
  2. How would you approach your first 30 days at Dataguard?
  3. Which of Operations, Support and Working have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Operations, Support and Working.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the IT Operations & Support - Working Student (m/f/d) role because I can bring practical experience in Operations, Support and Working, learn the team quickly, and contribute to the outcomes Dataguard needs from this hire.

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