About the role
NVIDIA is looking for an expert Sr. Customer Technical Program Manager to drive the planning and execution of sophisticated, multidisciplinary infrastructure deployment programs with third party companies. We expect you to thrive in an forward-thinking environment where we constantly balance between process, quality and execution speed. You must have a track record on delivering Data Center Enterprise solutions with planning, project execution, regular executive level reports and technical skills. Those programs will have to accomplish aspects of a business's larger strategy. As such, a passion for high-level planning and critical thinking is the cornerstone for this role.
Success will depend on a data driven mentality, excellent program management skills, extraordinary executive report and communication level, and a motivation to achieve results in a fast-paced environment. The role requires a strong leader who can prioritize well, communicate clearly and compellingly and who understands how to drive a high level of focus and excellence within a team with good solid understanding of Data Center technologies such as Servers, CPUs, memory, interconnect, networking, and storage.
What You'll Be Doing:
Define the strategy and tactics for successfully integration of NVIDIA platforms and software solutions for complex AI deployments, from evaluation/proof-of-concept to design/development/qualification/validation, through customer acceptance and start of service.
Implement the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project schedule, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring timely production deployment.
Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you.
Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
Clearly and thoughtfully communicate issue status to the customer and to internal senior executive teams.
Work closely with engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution.
Effectively organize and lead complex technical engineering-to-engineering (hardware and software) discussions.
Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate.
Regularly communicate executive level program report status and key issues to management.
Develop a close working relationship with customer development teams and use creativity to find solutions to their issue.
What We Need To See:
BS/MS Engineering or Computer Science (or equivalent experience).
8+ years in a high-tech electronics industry with a focus on complex customers program/project management.
Experience and therefore deep customer savvy born of running significant and complex Data Center programs, especially with strategic customers with large Data Center deployments.
Strong technical savvy, including server development and datacenter qualification/deployment.
Supreme leadership skills across broad and diverse functional teams
Strong technical background and experience working with customers in Data Center/Edge Cloud development/deployment environment.
Needs to be fluent in both Japanese and English
Experience leading key strategic projects.
PMP, Scrum Master certification is a plus.