About the role
At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.
Role Overview
We are seeking a Student Success Manager (Maternity Cover Contract) to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.
Key Responsibilities
Act as the primary point of contact for learners from onboarding through course completion
Conduct 1:1 and group learner support sessions across multiple time zones
Guide learners in structuring study plans and managing progress toward completion
Identify and address learning or engagement challenges early, offering practical solutions
Maintain clear and responsive communication via email, chat, and video calls
Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
Monitor learner performance and engagement using tracking tools and reports
Collect and analyse learner feedback to recommend process improvements
Provide alumni support and foster a sense of community among past participants
Requirements
Relevant Bachelor’s degree or equivalent experience
Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments
Demonstrated ability to build rapport and communicate effectively with diverse learner groups
Strong organisational and administrative skills, with attention to detail
Experience facilitating online sessions or coaching learners (preferred)
Familiarity with digital education platforms and online learning environments
Empathetic, proactive, and able to handle sensitive information with professionalism
A strong sense of accountability and ownership of learner outcomes
Benefits
Fully remote role with flexible working environment
Collaborative, people-centred performance culture
Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
Professional growth within a purpose-driven Employer Group
Our Recruitment Process
The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.
Application Submission: Complete the online form and answer brief application questions.
Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist.
Video Interview Stage: You’ll record short responses to 3–4 role-specific questions.
Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds).
Final Shortlist & Verification: Reference and background checks are completed.
Offer & Contracting: Successful candidates receive formal offers and contract documents.
Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.
Throughout every stage, we value clear communication, respectful engagement, and timely feedback.
Originally posted on Himalayas