About the role

We are looking for a Retention Manager to lead Uganda's Customer Retention and Telesales operation, converting existing customers into repeat-product sales through disciplined campaign execution, strong coaching, and rigorous performance ma...

Interview prep

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Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Sales Retention Manager Technology Mid level full-time

Likely questions

Tell us about work you have done that is close to the Retention Manager role.
How would you approach your first 30 days at M-KOPA?
Which of Sales, Retention and Manager have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Sales, Retention and Manager.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Retention Manager role because I can bring practical experience in Sales, Retention and Manager, learn the team quickly, and contribute to the outcomes M-KOPA needs from this hire.

Retention Manager

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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