About the role
***Must live in Texas to be considered***
Remote Call Center Patient Service Representatives will begin employment at a starting rate of $15.75 (Non-Bilingual in Spanish) - $16.00 (Bilingual in Spanish) per hour.
Upon successful completion of the 90-day introductory period and mastery of all service lines, employees receive a $1.00 per hour increase.
This pay progression recognizes employees' successful completion of training, demonstrated proficiency across all service areas, and continued commitment to providing exceptional customer service.
We’re looking for motivated, patient‑focused professionals to join our team as Remote Call Center Patient Service Representatives!
A Day in the Life of a Remote Call Center Patient Service Representative may look like this:
Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
Assesses patient requests and implied needs, using probing and clarifying questions
Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments
We ask our Remote Call Center Patient Service Representatives to possess a minimum of:
High school diploma or GED preferred; additional work experience may be substituted in lieu of education
Minimum of one (1) year of customer service experience
Excellent computer skills and the ability to learn new computer programs efficiently
The following experience/skills are preferred:
Six (6) months prior medical office or healthcare setting experience
Minimum three (3) months call center experience
Bilingual English/Spanish language and writing skills
Key Success Factors
Some key factors that will make an individual successful in this role:
Strong communication skills and a positive, team‑oriented attitude
Ability to work independently in a remote setting
Comfortable navigating multiple systems during calls
Dependable, punctual, and able to meet performance expectations
Originally posted on Himalayas