About the role

Role Overview
We are seeking a passionate and customer-focused Portuguese Speaking Fitbit Products Support Agent to join our growing team in Sofia, Bulgaria. This role places you at the heart of the global Fitness & Wellness industry, where you will serve as a trusted point of contact for Portuguese-speaking users of Fitbit's industry-leading wearable fitness technology and wellness products.
What You Will Do
Deliver outstanding customer support to Portuguese-speaking Fitbit users via phone, email, and live chat, resolving queries related to fitness tracking devices, wellness apps, and wearable technology. Assist customers with the setup, synchronisation, and troubleshooting of Fitbit devices, including smartwatches, fitness bands, and health monitoring accessories.
Why It Might Be a Fit
Native or fluent Portuguese language skills are essential for this role. A genuine interest in fitness, wellness, wearable technology, or consumer electronics is highly desirable. Previous experience in customer support, technical helpdesk, or a client-facing service role is an advantage.
Requirements
Native or fluent Portuguese language skills
Valid EU passport
Genuine interest in fitness, wellness, wearable technology, or consumer electronics
Previous experience in customer support, technical helpdesk, or a client-facing service role
Benefits
Competitive Monthly Salary
Fully Paid Training programme
Comprehensive Health Insurance coverage
Fully Paid Relocation Package
Monthly Performance Bonus
€1,500 Signing Bonus
Vibrant, multicultural, and supportive workplace environment
Originally posted on Himalayas

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Role

Technology & IT Customer Service SQL Portuguese Speaking Fitbit remote

Likely questions

Tell us about work you have done that is close to the Portuguese Speaking Fitbit Products Support Agent role.
How would you approach your first 30 days at Mercier Consultancy BG?
Which of Customer Service, SQL and Portuguese have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

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A recent example that proves your experience with Customer Service, SQL and Portuguese.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

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What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Portuguese Speaking Fitbit Products Support Agent role because I can bring practical experience in Customer Service, SQL and Portuguese, learn the team quickly, and contribute to the outcomes Mercier Consultancy BG needs from this hire.

Portuguese Speaking Fitbit Products Support Agent

About the role

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Likely questions

Prepare before the call

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