About the role
Responsibilities:
Manage and maintain the company's IT infrastructure for both shore and sea-based operations.
Handle hardware issues reported by users and coordinate with vendors for solutions.
Oversee incident management and ensure timely resolution with vendors.
Manage software installations, updates, and troubleshoot connectivity issues.
Support users with access requests for guests and vendors.
Perform routine checks on hardware and software, resolving issues in coordination with vendors.
Handle procurement, repair, disposal, and sale of IT assets.
Administer IT policies, documentation, and user guides.
Stay updated on new solutions and recommend upgrades or improvements.
Work with the Systems Manager to support user needs.
Implement and manage network and endpoint security with vendors.
Develop and enforce cybersecurity policies across company systems.
Set up monitoring policies and ensure timely responses to alerts.
Collaborate with users to balance security with operational needs.
Regularly test for vulnerabilities and address potential risks.
Monitor and respond to security breaches and incidents.
Create and manage a cybersecurity incident response framework.
Provide regular reports on security issues and breaches.
Conduct routine cybersecurity awareness and training for users.
Oversee the recovery process after security incidents, following set guidelines.
Work with the Data team to implement and enforce data policies across systems.
Support Data Governance, Data Loss Prevention, and regular backups in coordination with vendors.
Supervise IT team members, including work schedules and training.
Assist with performance appraisals and provide daily operational guidance.
Collaborate with other departments to support their IT needs.
Requirements:
Proven experience in managing the M365 Business Suite, including services such as Azure Active Directory, Microsoft Exchange Servers, Security Policies, Defender, Intune, and SharePoint.
Skilled in deploying and managing desktops, laptops, and other work devices for both office and offshore environments.
Experience working with vendors to provide user support according to agreed SLAs.
Familiar with procurement, maintenance, on-site/off-site support, and handling the sale of used equipment.
Strong knowledge of networking, network hardware, and cloud infrastructure.
Proficient in managing both Windows and Mac devices.
Experience managing devices within an MDM setup connected to a domain.
Experienced in setting up, managing, and collaborating with vendors on security solutions.
Originally posted on Himalayas