About the role
Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms. We are looking for a German-Speaking Travel Customer Service Agent to join their team in Athens, remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Key Responsibilities
Handle incoming customer and partner queries via phone, email, and chat in both German and English
Assist with reservations, cancellations, modifications, and general travel-related issues
Provide guidance on platform tools, policies, and procedures
Log all interactions in the CRM system, ensuring accuracy and follow-up
Identify issues, resolve them quickly, and escalate when necessary
Maintain professionalism and empathy, particularly in stressful situations
Consistently meet service quality and customer satisfaction goals
Requirements
Fluency in German and English (verbal and written)
Strong computer and multitasking skills
Excellent problem-solving and communication abilities
Will be considered a great asset if you have:
Previous customer service, travel, or hospitality experience
Benefits
Competitive Salary
Monthly Bonuses
Meal Vouchers
Health care benefits and numerous other discounts
Continuous Training and access to Educational Platforms
Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation
Originally posted on Himalayas