About the role

Position Summary:

The Front Office Administrative Assistant will play a key role in patient care, assisting the Administrative Medical Assistant with front desk duties to ensure smooth clinic operations. Responsibilities include organizing files, drafting messages, scheduling appointments, and supporting other staff. This role requires proficiency in creating spreadsheets, composing messages, managing databases, interpreting reports, and handling documents to efficiently run the organization.

Job Details:

Front Office Administrative Assistant

Permanent Work from Home

Tuesday to Saturday | 2:30 AM to 11:30 AM Manila time

Following Select PH and US Holidays

Responsibilities:

Provides administrative support to patients, outside vendors, and in-clinic staff.

Collects, verifies, and enters information into appropriate databases.

Collects, verifies, enters, and maintains data and medical record information in the appropriate databases HPN uses for medical management, including but not limited to patient, provider, and payer contact and referral information.

Answer multi-phone line systems and texts in a timely manner.

May include insurance verifications.

Attend team meetings, conferences, and trainings as required.

Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures.

Consistent, regular, punctual attendance as scheduled is an essential responsibility of this Administrative Assistant position.

Effectively manages time and resources to ensure that work is completed efficiently.

Other duties and responsibilities as assigned.

Qualifications:

Minimum of 1 year of experience in a similar role, particularly in the US healthcare industry.

Intermediate proficiency in navigating Microsoft Office applications and other databases.

Strong written and verbal communication skills.

Must handle confidential information with discretion and good judgment.

Basic proficiency in EMR systems like eCW and other applications.

Able to consistently maintain a high level of activity or productivity, acting with vigor, effectiveness, and determination over extended periods of time.

Must be able to work at a high level of proficiency with little supervision is essential.

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Entry

Technology & IT Front Office Administrative Assistant Technology Entry level

Likely questions

Tell us about work you have done that is close to the Front Office Administrative Assistant role.
How would you approach your first 30 days at Sourcefit?
Which of Front, Office and Administrative have you used recently, and what did it help you achieve?
What have you learned quickly in a past role, project, or training experience?
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Front, Office and Administrative.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Front Office Administrative Assistant role because I can bring practical experience in Front, Office and Administrative, learn the team quickly, and contribute to the outcomes Sourcefit needs from this hire.