About the role
About Float
Float is the full-stack platform for Specialty Pharma home infusion. We’re on a mission to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits - moving all care that doesn’t need a hospital to the home.
Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care.
Over the last 5 years, we’ve successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We’ve facilitated over 100,000 patient visits with 1,100 nurses and are scaling our platform, team, and operations to serve more geographies and patients.
Float Health is currently recruiting nurses and serving patients in California, Nevada, Arizona, Texas, Washington, Michigan, Indiana, Georgia, and Ohio with several new states on the horizon.
The Role
As an Intake Specialist, you’ll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction.
You’ll serve as a liaison between specialty pharmacies, nurses, and patients—leveraging technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This is an externally facing role that requires excellent organizational skills, strong attention to detail, and a proactive, solution-oriented mindset.
Customer service is central to this position. As the first point of contact for patients, pharmacies, and nurses, you’ll represent Float Health with empathy, professionalism, and efficiency. Your ability to resolve issues quickly and accurately will help build trust and drive a seamless experience for all stakeholders.
You’ll contribute to achieving company goals by making staffing decisions aligned with operational and financial objectives. You’ll need to be flexible and adaptable as priorities shift. We're looking for someone who is highly engaged and eager to identify opportunities to improve our workflows, technology, and overall user experience.
Who you are
You’re flexible and have a learner mindset: we’re a start up, we move fast and are constantly improving.
You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery.
You’re team-oriented: in a remote role, strong teammate connections are more important than ever.
You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday.
What you’ll do:
Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including:
Collecting information from pharmacies and patients
Matching appropriate nurses to patients
Managing offers in our marketplace to ensure we pay the nurses a responsible rate
Onboarding patients to Float Health
Confirming logistics and schedules with all users to ensure a safe and seamless home visit
Responding to restaff and reschedule requests as they arise
Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMSRespond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound
Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed
Prioritize and coordinate multiple tasks simultaneously
Learn new processes and technology continuously
Develop and maintain positive relationships with peers at specialty pharmacies
Complete tasks related to pharmacy engagement as needed
Provide feedback to improve our technology and processes
Required skills:
1+ years of experience with medical scheduling
Ability to utilize multiple technology platforms simultaneously
Ability to manage inbound communication while supporting other tasks
Ability to type 60 words per minute with high accuracy
Excellent critical thinking and problem-solving abilities
Highly organized with excellent time management skills
Exceptional customer service skills
Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
Ability to work effectively both independently and in a team environment
Preferred experience:
Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable
Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
Previous start up experience is preferred
Location and Schedule
Location: This is a fully remote position based in the US.
Employment Type: This is a full time position working 40 hours per week. We are looking for someone who can work weekends as part of their regular schedule for this role.
Work Hours: Float operates in the PST time zone. This role is expected to work Sunday–Thursday, with shifts typically running 9am–5pm or 11am–7pm PST.
Benefits:
Medical, dental, vision
401k matching
Unlimited PTO with minimum days
Paid parental leave
Home office setup
Phone & internet monthly stipend
Annual Learning Stipend
HSA & FSA
Voluntary Life, Accident, Hospital, and Critical Illness Insurance
100% remote (within the US)
Compensation:
Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000. Individual compensation will be commensurate with the candidate’s experience and skills.
Culture:
We’re a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment.
At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what’s right for our patients, we boldly do what’s right for them. If this is a purpose that inspires you, we’d love to talk!
Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.
Salary: $48,000 – $50,000 / yearOriginally posted on Himalayas