About the role
About Catch Creation
Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.
From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.
At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.
WHAT’S IN IT FOR YOU?
Pay Rate: $4.25 per hour
Permanent Work from Home
Bi-weekly paycheck
Performance Bonuses and Incentives
6th month and annual anniversary bonus
Up to 17 days of paid leave credits
JOB DESCRIPTION:
We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards.
Key Responsibilities:
Answer inbound customer calls and provide assistance with:
Product inquiries
Website navigation and technical assistance
Billing questions and charges
Order status and tracking
Returns and replacements
Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day.
Conduct outbound calls to follow up on unresolved or disconnected customer interactions.
Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health.
MINIMUM QUALIFICATIONS:
Above-average verbal communication skills with a clear, neutral accent
Strong customer service and interpersonal skills
Above-average technical proficiency and ability to quickly learn new systems
Proven ability to multitask effectively, navigating multiple systems and tools while maintaining control of customer interactions
Minimum of one (1) year of BPO experience in a customer service account
High level of reliability and accountability, with flexibility to work varying schedules
SYSTEM REQUIREMENTS:
Intel i5 processor or comparable equipment with at least 4GB RAM
Reliable high-speed internet connection with a minimum speed of 30 Mbps
Noise-canceling headset, required for use during the screening and interview process
Dual monitors, required to be available by the first week of deployment
Originally posted on Himalayas