Kodland

Manager Call Center Italy

Italy full-time Executive Salary not listed
full-time Executive level Technology & IT Curated
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About the role

An international digital skills platform for children aged 7 to 17. We are an experienced and innovative startup operating in over 40 countries and educating more than 30,000 children worldwide. As a dynamic global tech company and digital skills platform, we offer tremendous opportunities for growth and career development.
Responsibilities: Contacting clients via phone and other communication channels to sign them up for a trial lesson. Providing information about products/services, answering client questions and concerns, and resolving them effectively. Ensuring clients are enrolled, re-enrolled, and confirmed for trial lessons. Supporting clients throughout the process of enrolling in our school.
Requirements
What makes you the best candidate?
You can work full-time (hours are very flexible, but you must be available to work on Saturdays and Sundays); You have a Windows or Mac computer/laptop and a stable internet connection; You are fluent in Polish or have a professional level of communication with clients; Knowledge of CRM systems will be an additional advantage.
What will you get in return?
Work from home — if you have a computer/laptop with a webcam, microphone, and stable internet connection, you can work from anywhere in the world. Fast growth opportunities. Work well, and there are no limits to the position you could hold two months from now. Employee discounts on all our amazing products for your family and friends. If you believe you are the right candidate for this position, send us your CV.
Highlights
Don't forget to submit your application and click "Send"!
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

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Executive
Technology & IT CRM Manager Call Center Italy Executive level

Likely questions

  1. Tell us about work you have done that is close to the Manager Call Center Italy role.
  2. How would you approach your first 30 days at Kodland?
  3. Which of CRM, Manager and Call have you used recently, and what did it help you achieve?
  4. How have you led people, improved a process, or made a hard decision in a previous role?
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with CRM, Manager and Call.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Manager Call Center Italy role because I can bring practical experience in CRM, Manager and Call, learn the team quickly, and contribute to the outcomes Kodland needs from this hire.

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