About the role
Position: Virtual Patient Support Specialist
Status: Full-Time or Part-Time (Remote)
Compensation
$22/hour to start
$2/hour increase after successful completion of 90 days
Role Overview
The Virtual Patient Support Specialist serves as the primary point of contact for patients and prospective patients. This role functions as a live answering service during business hours while also providing real-time administrative and clinical support to the care team. The ideal candidate is calm under pressure, highly organized, and confident communicating with patients in a virtual clinical environment.
Key Responsibilities
Phone & Patient Communication
Act as a live answering service during active business hours
Answer incoming calls and address patient questions regarding:
Clinic services and process
Patient fit within scope of practice
Onboarding steps and required paperwork
Assist existing patients with:
Lab orders
Supplement store questions
Patient portal navigation
Record and route messages to appropriate team members
Check voicemail and return calls the same business day
Forward urgent messages and emergency refill requests to providers
Assist with patient payments when necessary
Respond to prospective patient emails within Beyond CRM
Call patients prior to health coach visits to confirm:
Registration completion
All required paperwork is submitted
Any remaining questions are answered
Administrative & Clinical Support
Provide real-time support to the lead clinician
Manage real-time rescheduling for:
Clinicians
Health coaches
Retrieve lab results from labs as needed
Resend lab orders to labs when necessary
Support patient portal flow, including:
Lab forms
Scheduling requests
General portal inquiries
Report on:
Prospective patients
Newly registered patients
Ideal Candidate Characteristics
Maintains a calm, professional demeanor while multitasking
Communicates clearly and compassionately with patients
Effectively prioritizes tasks in a fast-paced environment
Demonstrates strong problem-solving and follow-through
Builds rapport with patients, clinicians, and team members
Comfortable working independently in a virtual setting
Salary: $22 – $24 / hourOriginally posted on Himalayas