Headhunters

Call Centre Team Leader - Cape Town

Cape Town, South Africa full-time Mid Salary not listed
full-time Mid level Design & Creative Curated
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About the role

Requirements: Matric/Grade 12. An NQF level 5 qualification will be an advantage. Minimum 3 (three) years experience leading people in a call centre environment. Track record of personal sales success and/or the ability to lead a team ...

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Design & Creative Sales Call Centre Leader Cape Mid level

Likely questions

  1. Tell us about work you have done that is close to the Call Centre Team Leader - Cape Town role.
  2. How would you approach your first 30 days at Headhunters?
  3. Which of Sales, Call and Centre have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Sales, Call and Centre.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Call Centre Team Leader - Cape Town role because I can bring practical experience in Sales, Call and Centre, learn the team quickly, and contribute to the outcomes Headhunters needs from this hire.

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