Outsourcing Advantage

Appointment Setter

Dominican Republic full-time Mid Salary not listed
full-time Mid level Technology & IT Curated
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About the role

Outsourcing Advantage is a boutique business process outsourcing firm that specializes in back-office and customer service support for US-based businesses.
In this role, you will play an important part in helping drive new business conversations by connecting with prospective clients and creating qualified opportunities for the sales team. This is a high-impact position for someone who is confident in outreach, organized in follow-through, and motivated by building a strong pipeline through consistent communication and coordination.
Responsibilities

Initiate contact with potential clients via phone, email, or other communication channels.

Qualify leads and identify potential sales opportunities.

Schedule appointments for the sales team with qualified leads.

Maintain accurate records of interactions and appointments in the CRM system.

Follow up with leads to confirm appointments and provide any necessary information.

Collaborate with the sales team to ensure a seamless transition from lead generation to appointment setting.

Meet or exceed daily, weekly, and monthly appointment-setting targets.

Requirements

1-3 years of experience in appointment setting or a similar role.

Hands-on experience with B2B outreach, cold calling, lead qualification, and booking meetings for a sales team.

Proficiency with communication tools for email outreach.

Experience using Salesforce or HubSpot.

English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.

Availability to work during Eastern Time (ET) business hours

Experience in the communications industry is a plus.

Benefits

Opportunity to work on diverse and exciting projects.

Supportive and collaborative work environment.

Weekly payments.

Weekends off.

Growth Opportunities

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Business Development CRM Customer Service Sales Mid level full-time

Likely questions

  1. Tell us about work you have done that is close to the Appointment Setter role.
  2. How would you approach your first 30 days at Outsourcing Advantage?
  3. Which of Business Development, CRM and Customer Service have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Business Development, CRM and Customer Service.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Appointment Setter role because I can bring practical experience in Business Development, CRM and Customer Service, learn the team quickly, and contribute to the outcomes Outsourcing Advantage needs from this hire.

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