About the role
About DeleteMe:
DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. Our Custom Request team works with DeleteMe members on custom data requests. Custom Removal Advisors keep our members' data safe by scouring the internet for information and facilitating its removal. In some cases, providing step by step DIY guides if customer interaction is necessary.
Responsibilities
Manage high value individual requests from DeleteMe customers
Perform audits of VIP customer information
Perform site investigations and keep accurate records of site information and removal methods
Maintain detailed activity logs documenting your progress
Provide constant feedback to Custom Advisor Team Leads/ Managers on both “problem sites” and internal tooling improvements
Assist with ad-hoc requests for data removal as needed
Requirements
5+ years of experience in operations or customer service
3+ years of experience in incident management or rapid response customer service
Experience working with a high growth company or fast paced environments
Demonstrated history of developing and improving operational processes
History of delivering on large, impactful projects
Previous experience of working with global teams
Experience working with Product and Engineering teams
Flexibility to travel internationally as needed
Proficiency with G Suite, Slack, Jira
Must be based in the Boston, MA area and able to work in-office five days per week.
What We Offer
Benefits and eligibility may vary based on role, location, employment status, and other factors.
Comprehensive health benefits - Medical, Vision, Dental
401k retirement plan
Paid Parental Leave
20 days of Paid Time Off
11 Company-Paid Holidays
Birthday Off
Work From Home Stipend
Cell Phone Reimbursement
Fitness Membership Reimbursement
Child Care Reimbursement
DeleteMe Gold Membership
Discounted DM Plans for Friends and Family
Compensation
Additional Information