About the role
Job Title: IT Support Level 1 (MSP)
Remote, within South Africa
Full time, US working hours (3pm-11pm/4pm-12am SAST)
Independent Contractor
Overview:
We are seeking a proactive and customer-focused Level 1 IT Support Technician with a minimum of 2 years of hands-on experience. The ideal candidate will be the first point of contact for technical support, responsible for resolving hardware, software, and network issues and escalating complex problems as needed.
Key Responsibilities:
Provide first-line support for end-user technical issues via phone, email, or ticketing system
Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment
Assist with user account management, including password resets and access permissions
Install, configure, and update software and operating systems
Document issues, resolutions, and maintain accurate support records
Escalate unresolved issues to higher-level support teams in a timely manner
Requirements:
Minimum 2 years of experience in an IT support or helpdesk environment (MSP)
Strong knowledge of Windows OS, Microsoft 365, and basic networking
Excellent communication and problem-solving skills
Ability to manage multiple tasks and prioritize effectively
Customer service mindset with a positive, can-do attitude
Originally posted on Himalayas