Pearson

Specialist, Compliance & Operations

United Kingdom full-time Mid Salary not listed
full-time Mid level Technology & IT Curated
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About the role

This role aligns to industry-level titles such as Quality Officer, Apprenticeship Quality Officer.
Position Purpose
To provide support to the Senior Quality Manager, ensuring that all aspects of provision meet the requirements of PTQ military contracts and comply with relevant standards.
Main Responsibilities

Maintain the quality of apprenticeship delivery within PTQ’s military contracts.

Assist in the delivery of Apprenticeship Standards and formal qualifications within the programme.

Coordinate and support the execution of teaching and assessment observations to monitor and encourage effective teaching, assessment, and learning practices.

Provide comprehensive support and guidance to administrative and delivery teams regarding quality standards and procedural requirements.

Coordinate and facilitate both internal and external audits in accordance with company policy, including the maintenance of schedules for internal funding and quality file checks.

Oversee and assist with preparations for internal and external inspections.

Regularly update and maintain policies and procedures relevant to assigned areas of responsibility.

Support the development and management of flexible learning methodologies that prioritise Apprentices/Learners, incorporating tools such as e-learning, e-portfolios, and digital platforms.

Assist in the production and revision of key quality-related reports as required, including:

Contributions to Self-Assessment Reports and Quality Improvement Plans

Quarterly Army Apprenticeship Quality Commentary

Moderation of Observation of Teaching, Learning & Assessment (OTLA)

Analysis of Employer and Apprentice/Learner Feedback reports

Monthly sampling of online Apprentice/Learner evidence

Foster and maintain constructive relationships with all stakeholders to ensure effective collaboration.

Implement and manage all agreed Quality Assurance and Risk Management Systems operated by PTQ and its clients and contribute proactively to the ongoing development of high-quality provision and services.

Undertake additional duties as may reasonably be assigned.

Key Relationships

Foster constructive and collaborative working relationships with the Quality Manager.

Build and maintain effective rapport with colleagues and peers.

Consistently present a professional image when interacting with customers.

Training / Competencies

Strong IT capabilities

Excellent written communication

Effective interpersonal communication

Sharp analytical thinking with the ability to make well-founded judgements and recommendations.

Essentials

Recognised quality qualification

Relevant experience in the apprenticeship sector

Current teaching, assessing, and quality assurance qualifications

Understanding of the Education Inspection Framework (EIF) and ESFA funding compliance

Knowledge of quality cycles

Experience with Ofsted inspections and ESFA audits

Experience promoting continuous improvement practices

Experience developing and improving apprenticeship delivery, preferably in a military environment

Knowledge of teaching, assessment (including EPA), and quality assurance processes

Location & Work Set Up
This is a full-time remote role based in the UK and involves occasional travel.
Your Rewards & Benefits
We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too.
Please see our attractive UK benefits here: Home - Pearson Benefits 
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Operations Remote Collaboration Specialist Compliance Technology Mid level

Likely questions

  1. Tell us about work you have done that is close to the Specialist, Compliance & Operations role.
  2. How would you approach your first 30 days at Pearson?
  3. Which of Operations, Remote Collaboration and Specialist have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Operations, Remote Collaboration and Specialist.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Specialist, Compliance & Operations role because I can bring practical experience in Operations, Remote Collaboration and Specialist, learn the team quickly, and contribute to the outcomes Pearson needs from this hire.

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