Stanley Black & Decker

Sales Order Management (SOM) Analyst - Retail

Canada full-time Mid CAD50,000 - CAD60,000
full-time Mid level Technology & IT Salary listed Curated
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About the role

Make A Difference For Those Who Make The World™
The What
As a Sales Order Management Analyst - Retail, you will be part of a dedicated team based in Canada and reporting to the Business Support Manager.
The Why
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.
What You Will Get To Do
This individual will be a key member of the Sales Order Management Team for either a major customer(s) or channel(s). As the representative of the Sales Order Management Team for a strategic customer or channel you will be responsible for:

Price Block coordination

Manage daily Sales Order Management activities to maximize Service Level, Cycle Time, & On Time performance.

Customer Data Integrity for selected Accounts

Rework Scheduling

Mapping data integrity coordination

Customer Service FOB coordination

Day to Day Problem Solving

Driving Process Improvement

Reporting and Ensuring Key Performance Objectives

Communicating with Customers Accounts and internal management.

Ensuring SB&D Operations are aligned with changes in Customer Requirements.

Coordinate With Sales and Marketing Supply Chain Execution for Major Customers Promotions and Product Launches

Who You Are

Degree or Diploma in Business Administration / Supply Chain Management or equivalent

Supply Chain Experience Preferred (Internship or Coop)

High level of Computer Proficiency (SAP, Excel, PowerPoint)

Ability to work in a fast-paced, multitask, highly demanding environment

Enthusiastic, Self-Motivated, Team Player

Strong Communication Skills

Ability to interact with Customer

What You Get

Anticipated compensation for this role is $50,000-$60,000 in annual base salary. Salary is based on market location, and may vary depending on job-related knowledge, skills, and experience.

We care about the safety and the well-being of our employees.

A supportive work environment where you can be your best every day.

Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company.

We offer different ways for you to give back to communities where we operate.

Competitive compensation & benefits package.

Use of a company laptop.

Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
This job posting is for an existing vacancy within our organization.
Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Administration Customer Service Data Analysis Excel Human Resources Mid level

Likely questions

  1. Tell us about work you have done that is close to the Sales Order Management (SOM) Analyst - Retail role.
  2. How would you approach your first 30 days at Stanley Black & Decker?
  3. Which of Administration, Customer Service and Data Analysis have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Administration, Customer Service and Data Analysis.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Sales Order Management (SOM) Analyst - Retail role because I can bring practical experience in Administration, Customer Service and Data Analysis, learn the team quickly, and contribute to the outcomes Stanley Black & Decker needs from this hire.

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