About the role
Trusted Shops creates digital trust between people, businesses, and AI Agents. Every day, millions of consumers rely on our solutions to make confident online decisions, while businesses use our products to build trust, strengthen customer relationships, and grow sustainably. With around 700 colleagues across Europe, more than 25,000 online shops, and over 40 million consumers in our Community of Trust, we are helping shape a safer and more transparent digital world.
To join our Scalable Business Platform within the Platform Operations Unit, we are looking for a:
Senior Salesforce Administrator (f/m/d)
Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time)
Start: 01.02.2027
Your tasks
Design and implement scalable configurations, automations and platform governance standards
Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality
Translate business needs into smart Salesforce solutions – from day-to-day feature requests to large-scale initiatives
Lead change management processes, improve documentation and enable internal users through training
Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup
Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality
Collaborate with developers to align declarative and programmatic solutions for sustainable growth
Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience
5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc.
Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration
Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes
Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, paired with a structured approach to work
Fluency in English
What we offer you
Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location)
Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
28 vacation days
2.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy program (an experienced trustee is at your side)
Individual learning & development opportunities (internal & external trainings, e-learnings)
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness, and health courses)
Permanent contract with Europe's trusted brand
BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
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