About the role
WHATYOU'LL OWN
Monitor inbound and outbound calls, emails, and chat interactions
Evaluate teammate performance against quality standards and company guidelines
Assess demeanor, technical accuracy, customer service delivery, and compliance
Provide clear, constructive, and actionable feedback to teammates and team leads
Identify trends, flag recurring issues, and recommend process improvements
Partner with operations and leadership to continuously raise the bar
WHOYOU ARE
3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required)
Detail-oriented — you catch what others miss, and you do it with care
A confident, empathetic communicator who gives feedback that uplifts, not discourages
Analytical thinker who can spot patterns and translate them into actionable insights
Familiar with QA tools, scorecards, and calibration processes
Self-driven and thrives working independently in a remote environment
Flexible with shifting schedules and committed to consistency
WHAT WE OFFER
Full-time remote work with a complete WFH support program
Maxicare HMO + PhilHealth coverage
SIL, PTO, and a special birthday leave
Paid vacation leave
Zero-interest employee loan program
Performance bonuses and merit-based recognition
Monthly Gen Pow-Wows and team engagement events with prizes
Arvios Leadership Development Academy and workshop programs
Monthly 1-on-1 touchbase calls with your HR partner
HOMEOFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
Stable internet connection with at least 100 Mbps postpaid
Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
For Windows users: Windows 11 OS is required
Noise-Cancelling Headset
Dual Monitor is mandatory
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Originally posted on Himalayas