About the role
This is a remote position.
Participate in general operations processing functions, including client onboarding, account
servicing, document management, etc
Experience in loan processing (including and not limited to loan application, disbursement,
repayment, refund, credit admin, etc.) is an advantage
Ensure timely and prompt processing as per committed SLA
Ensure processes and controls adheres to guidelines (internal, regulatory, etc.)
Ensure timely and effective escalation of potential issues and resolution
Work closely with various internal and external stakeholders (Front Office, Compliance, Credit, etc.)
to complete required processing and resolve issues arising
Answer queries on operational processes
Participate in process reviews (including mapping of processes) and system enhancements
(requirements gathering, testing, etc.) Create and maintain operations procedures
Requirements
Minimum Diploma holder
1-2 years of experience
Remote work – Singapore time
Back office
Effective team player with good interpersonal and communication skills. Able to articulate your
thoughts clearly
Results and service-oriented; able to work independently, sometimes under pressure
Good analytical and organizational skills
Have Advance Microsoft Excel/Google Sheets (including pivot tables, lookups, data tables)
Proficiency in English language is a must.
Able to work independently as well as being effective as a team player.
Originally posted on Himalayas