About the role

Location: Remote (Portugal-based candidates only)
Start Date: April 10, 2025
Full-time, 40 hours/week, 8 hours/day
Monday to Sunday 08:00 to 19:00 - Rotative shifts
Days off: 2 days (rotative)

We are hiring an Italian-speaking Customer Service Representative to support our client's growing team. Work from home and provide top-notch assistance to travelers and passengers.
Responsibilities:

Handle customer inquiries via phone, email, and chat.

Provide information about travel services and bookings.

Troubleshoot and resolve customer issues effectively.

Maintain accurate records and follow up with customers.

Requirements:

Fluency in Italian (C1) and English (B2), both written and spoken

Previous customer service experience is preferred.

Previous sales experience is mandatory!

Ability to work rotational shifts.

Strong problem-solving skills and a customer-first attitude.

EU member state passport, a valid residence card for Portugal, an expression of interest or a job-seeker visa (a MUST)

Originally posted on Himalayas

Interview prep

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Mid

Technology & IT Customer Service Remote Collaboration Sales Remote Italian Mid level

Likely questions

Tell us about work you have done that is close to the Remote Italian-speaking Customer Service Representative with Sales (Travel Proje role.
How would you approach your first 30 days at AetherCore?
Which of Customer Service, Remote Collaboration and Sales have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you stay organised and communicate clearly when working remotely?

Prepare before the call

A recent example that proves your experience with Customer Service, Remote Collaboration and Sales.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Remote Italian-speaking Customer Service Representative with Sales (Travel Proje role because I can bring practical experience in Customer Service, Remote Collaboration and Sales, learn the team quickly, and contribute to the outcomes AetherCore needs from this hire.

Remote Italian-speaking Customer Service Representative with Sales (Travel Proje

About the role

Walk in with sharper answers.

Likely questions

Prepare before the call

Ask them

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