About the role
Overview Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. The Senior Accounts Receivable Specialist position reports to the Financial Services Manager. This position will be responsible to complete key activities to support business growth and profitability as it relates to Customer Direct order to cash processes and initiatives on one of the sub teams within National Account Services. Sub teams include; DSD/Retail, Account Master Data, Distributor, Special Billing or Accounts Receivable. Location: Remote; work schedule will be on EST schedule. Salary: $22.87/hour - $34.28/hour Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA) Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP) Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits Responsibilities Key responsibilities include, but are not limited to: Manage average of $3MM of AR within assigned portfolio of customers requiring hands-on and tailored support (end-to-end customer support) Work collaboratively with AP departments of high revenue generating commercial customers (annual >$50K) to request payment on past due AR balances while developing and continuously fostering the customer relationship Collect payments and record accurately within the system and reconcile using multiple systems (internal and external) Demonstrate a problem solving mindset to resolve customer payment issues at root cause Frequently partner with sales colleagues for customer support to enable continued growth. Generate reporting to analyze past due trends Support AR specialist as needed with complex customer invoice issue resolution Create customized invoicing per customer specific specifications and/or complete invoice revisions as needed within compliance standards Create and manage ad hoc reports as well as analyze the data to identify issues/trends and work with the appropriate parties to ensure root cause resolution Foster strong partnership with these high value customers supporting all on-going billing needs Leverage multiple systems, beyond traditional ReadyRefresh CRM systems, including SAP, Web Portals, Vendor Payment Portals, Banking Portals Partner with Operations to ensure cash collection compliance Resolve escalated financial variances Maintain customer master data on customer accounts including pricing, exemptions, restrictions, etc. Ability to self-manage and work independently to ensure monthly KPIs are achieved Perform other duties and special projects as required Key success measures associated with this position include, but are not limited to: Bad Debt results Portfolio and National Aging Turnaround time for various tasks Qualifications Key qualifications for this position include but are not limited to: Advanced Microsoft Excel skills 3-5 years of experience working within RMS preferred Excellent written and oral communication skills Provide continuous hands-on and tailored support for complex customer needs Ability to foster customer relationships to enable further business revenue growth Provide an exceptional billing experience to mitigate business revenue loss Ability to effectively prioritize workload Ability to effectively partner cross-functionally and identify best solution for all parties involved Must be able to work independently Must have strong decision making and problem-solving ability Must have proven track record of dependability, flexibility and exceptional organizational skills High school diploma, GED, or equivalent work experience required Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come. Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Salary Range Disclaimer: The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process. Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.Originally posted on Himalayas