About the role
Description
Who we are
Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.
Life at Faye
At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.
What we're looking for
We're looking for a Solutions Engineer to serve as the technical bridge between our Business Development and Engineering teams. This is a hands-on, customer-facing role for someone who enjoys solving complex technical challenges while building strong partnerships.
You'll own the technical implementation journey for our partners, from the first sales conversation through integration, launch, and ongoing success - ensuring seamless execution and long-term value.
Responsibilities
Pre-Sales
Scope partner engagements with clear objectives and success criteria
Work with the business development team to identify new opportunities and prepare technical documentation to support the sales process
Present technology demos to support new business
Integration & Implementation
Own partner integrations end-to-end as the primary technical point of contact
Support the design and implementation process of tailored solutions based on partner technical requirements
Coordinate internal stakeholders to ensure timely and successful integrations
Post-Launch & Growth
Troubleshoot, reproduce, and identify root causes of partner-reported issues
Serve as an advocate for partners inside the engineering organization
Use SQL, Tableau, and reporting tools to identify and present actionable growth opportunities to partners
Manage multiple concurrent partner engagements
Identify process improvement opportunities and implement automation to optimize client engagements
Requirements
Customer-facing background in sales engineering, solutions consulting, or a similar role
3+ years of programming experience in Node.JS or an equivalent language
3+ years of experience with web technologies such as HTTP, HTML, XML, and REST APIs
Strong written and verbal communication skills with both technical and non-technical audiences
Experience in the travel or travel insurance industry
Originally posted on Himalayas