Reconomy

Client Success Manager

United States full-time Mid $65,000 - $80,000
full-time Mid level Technology & IT Salary listed Curated
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About the role

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support. With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future.

About the role

Manage client accounts by overseeing contracts, billing, and service delivery to ensure everything runs smoothly and clients remain satisfied.

Work closely with internal teams such as Sales, Operations, and Compliance to make sure client needs are met and business goals are supported.

Review and audit client data processes to understand how they gather and report information.

Maintain regular communication with clients to understand their needs, address concerns, and build strong, trusted relationships

Provide training and support to clients to help them understand requirements and ensure compliance.

Deliver excellent customer service by responding quickly to inquiries, anticipating client needs, and escalating urgent issues when necessary to maintain client satisfaction and retention.

Identify opportunities to enhance workflows and expand service offerings to better support clients.

Some travel maybe required.

What we need from you

A Highschool Diploma or bachelor’s degree in business, Sustainability, or a related field (required).

2–3 years of experience in account management or a client-facing role.

1+ years of experience in the sustainability, environmental compliance sector, Waste Industry or a related field is preferred but not required.

Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint.

Excellent verbal and written communication skills, with the ability to create presentations and present information to external clients.

What we offer

Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.

401(k): Plan for the future with confidence with employer matching of employee retirement contribution.

Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.

Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.

Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.

Accessibility and Inclusion:

Lincoln Waste Solutions is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing .

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Business Development Customer Service Human Resources Operations Sales Mid level

Likely questions

  1. Tell us about work you have done that is close to the Client Success Manager role.
  2. How would you approach your first 30 days at Reconomy?
  3. Which of Business Development, Customer Service and Human Resources have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Business Development, Customer Service and Human Resources.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Client Success Manager role because I can bring practical experience in Business Development, Customer Service and Human Resources, learn the team quickly, and contribute to the outcomes Reconomy needs from this hire.

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