About the role

Implementation Consultant - Americas

Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on thoughtful execution.

I’m thrilled to be expanding our implementation motion by hiring an Implementation Consultant. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a critical part in helping customers bridge the gap between potential and actual value.

About this role:

As our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.

As we scale, we’re investing in more specialized implementation roles to ensure customers get to value quickly. This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. You’ll work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the more senior Implementation Specialist role over time.

Role requirements:

Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products (actioning a defined project plan, communicating and aligning with stakeholders on progress, and ultimately delivering results in accordance with the agreed upon expectations). You feel comfortable independently owning your domain, as well as keeping customers accountable to theirs. You work effectively in a remote-first setting, with the ability to travel as needed (

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Project Management Remote Collaboration Implementation Consultant Americas Mid level

Likely questions

Tell us about work you have done that is close to the Implementation Consultant - Americas role.
How would you approach your first 30 days at Ashby?
Which of Project Management, Remote Collaboration and Implementation have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Project Management, Remote Collaboration and Implementation.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Implementation Consultant - Americas role because I can bring practical experience in Project Management, Remote Collaboration and Implementation, learn the team quickly, and contribute to the outcomes Ashby needs from this hire.