About the role
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as a Bilingual Receptionist and become an important first point of contact for clients and prospective clients seeking legal assistance. In this role, you will manage a high volume of incoming calls while providing professional, empathetic, and accurate support in both English and Spanish. You will help create a welcoming caller experience, answer questions using available resources, and follow established protocols to ensure inquiries reach the appropriate team. This opportunity is ideal for a reliable, personable professional who enjoys speaking with people, pays close attention to detail, and thrives in a fast-paced environment.
Monthly Compensation: 1,150 to 1,220
Responsibilities include, but are not limited to:
Communicate clearly and professionally to help ensure clients and prospective clients feel welcomed and supported
Follow internal communication and call handling procedures to support efficient coordination between callers and the Intake Team
Answer a high volume of incoming telephone calls with professionalism, empathy, accuracy, and attention to detail
Communicate fluently in English when answering questions and assisting callers over the phone
Use available resources to accurately address caller questions and determine the appropriate next steps
Follow established firm protocols when handling potential new client inquiries
Route calls and prospective client inquiries accurately to the Intake Team when appropriate
Provide friendly, empathetic, and customer service focused assistance during every client interaction
Provide bilingual support in English and Spanish to clients and prospective clients
Maintain professionalism and attention to detail while working in a fast-paced, high call volume environment
Manage approximately 400 incoming calls per week while maintaining a consistently welcoming and professional caller experience
Requirements:
Work Schedule: Monday through Friday, 9:00 AM to 6:00 PM EST
Timezone: EST
Full professional fluency in English and Spanish, with exceptional spoken English required for handling telephone conversations accurately and professionally
Ability to manage a high volume of incoming telephone calls while maintaining professionalism, empathy, and attention to detail
Comfortable handling approximately 400 calls per week and a call volume exceeding 45 calls per day
Strong customer service and interpersonal communication abilities
Ability to follow established protocols for potential new client inquiries and accurately route calls to the Intake Team
Comfortable working in a fast-paced legal services environment with frequent client interaction
Software and Tools: CRM, VoIP, internal communication platform, email, and calendar tools
Required Skills
• Bilingual English and Spanish
• Professional English Fluency
• Customer Service
• Telephone Communication
• High Volume Call Management
• Call Routing
• Client Communication
• Prospective Client Support
• Legal Intake Support
• Active Listening
• Verbal Communication
• Professional Communication
• Attention to Detail
• Empathy
• Reliability
• Professionalism
• Interpersonal Skills
• Organization
• Accuracy
• Adaptability
• Time Management
• Customer Service Orientation
Ability to Work in a Fast Paced Environment
Work Shift:
Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas