About the role
As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improvingpatient outcomes and advancing healthcare.At UBCwe provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.
Embark on a rewarding career journey with UBC!Grow your career while making a meaningful impacton the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.
If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!
Brief Description:
Patients are at the center of our business strategies. The Quality Analyst is responsible for: delivering high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. In addition to completing call observations, responsibilities include hosting internal/external call calibration sessions, providing onsite leadership support, providing reporting/quality trend analysis, and assisting with project work as assigned. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Primarily internal contacts. Infrequent inter-organizational and outside customer contacts on routine matters.
Specific job duties:
Responsible for implementing and maintaining the effectiveness of the program by:
Call Monitoring:Review incoming and/or outgoing patient, provider, client contacts and evaluate Advocate performance based on a standard set of criteria.
Provide LeadershipSupport:Provide onsite leadership support to Quality Representatives, Business Partners/Customers by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc…
Reporting/TrendAnalysis:Analyze and provide weekly/monthly trending analysis to Management staff
Service Improvement Projects:Participate or lead projects to help drive quality improvements and/or expand services.
CalibrationSessions:Provide support to AMs and SDMs by participating and hosting internal/external client calibration sessions.
StandardWorks Support:Additional duties include but are not limited to taking phone calls, reviewing Source and emails, attending training, distributing monthly evaluations, etc.
Desired Skills and Qualifications:
Bachelor’s degree in related field, or 8 – 11 years of equivalent work experience
2 – 5 years of relevant experience or MA/MS degree
General PC knowledge including Microsoft Office, Internet, and email
Strong customer service/quality background experience
Excellent verbal and written communication skills
Strong prioritization skills
Strong leadership skills with some supervisory experience preferred
High regard for superior quality of service
Strong analytical skills
Ability to work independently in a fast pace environment
Travel as needed
Benefits:
At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.
Here are some of the exciting perks UBC offers:
Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Flexible work environment
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability
Long term disability
Life insurance
Discount programs
UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.
M-F 8AM-5PM ETOriginally posted on Himalayas