About the role
We’re hiring a Senior People Operations Partner to provide advanced operational HR leadership as we expand our global HR operating model across Latin America. This is an exciting, high‑impact opportunity based in Mexico, supporting rapid growth across Mexico, Brazil, Argentina, Colombia, Chile, and Peru.
The Senior People Operations Partner provides advanced operational HR leadership across multiple countries or complex jurisdictions within the global HR operating model. The role supports high-complexity employee relations matters, organizational change, country expansion activity, and employee representative or works council processes where applicable.
Acting as a senior operational HR expert, the role partners closely with HRBPs, Legal, Payroll, business leadership, and Global People Services to ensure compliant, scalable, and effective HR operational delivery across regions.
The Senior People Operations Partner also plays a key role in operational governance, transformation initiatives, mentoring and driving consistency across the People Operations model.
Main Duties & Responsibilities:
Multi-Country Operational HR Leadership
Provide advanced operational HR support across multiple countries or complex jurisdictions
Lead operational delivery of organizational changes, restructures, transfers, integrations, and workforce transitions
Support operational readiness and implementation of country expansions and new market entry activity
Ensure operational consistency while balancing local legislative and cultural requirements
Complex Employee Relations & Legislative Support
Lead or support complex employee relations matters including investigations, grievances, disciplinary matters, restructures, and sensitive exits
Partner with Legal and HR leadership on high-risk or legally sensitive operational matters
Support Works Councils, CSEs, or employee representative processes where applicable
Ensure operational compliance with local labor laws, consultation obligations, collective agreements, and statutory requirements
Operational Governance & Escalation
Act as a senior escalation point for complex operational HR matters requiring advanced judgement
Drive operational governance, consistency, and best practice across supported countries
Support development of operational frameworks, SOPs, and escalation models
Provide coaching and guidance to Global People Services team members
Strategic Operational Partnership
Partner with HRBPs and business leaders to operationalize workforce and organizational changes
Provide operational input into workforce planning, transformation, and business change initiatives
Support implementation of HR operating model improvements and operational transformation initiatives
Continuous Improvement & Transformation
Lead operational improvement initiatives across regions or functions
Support implementation of HR technology, automation and scalable operational processes
Identify operational trends, risks and process improvement opportunities
Contribute to broader HR transformation and governance initiatives
Education and Experience
Minimum Education & Experience:
Degree in Human Resources, Business Administration or related field preferred
Advanced multi-country or regional HR operational experience required
Professional working proficiency in English
Preferred Education & Experience (optional):
Professional HR qualification (e.g. CIPD, SHRM, HRCI or equivalent) desirable
Knowledge, Skills, and Competencies
Significant HR generalist and operational HR experience across multiple countries or regions
Strong experience managing complex employee relations and legislative matters
Experience supporting Works Councils, CSEs, or employee consultation processes preferred
Experience supporting organizational change, transformation, or country expansion activity
Strong operational judgement and risk assessment capability
Excellent stakeholder management and influencing skills
Ability to coach and guide operational HR team members
Strong organizational and project coordination capability
#LI-AG2 #LI-REMOTE
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