About the role
About Us
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
POSITION SUMMARY
Have you ever wondered how HelloFresh delivers thousands of meal boxes to customers' doorsteps? Are you passionate about Supply Chain and Planning, and hope to impact the experience of thousands of customers? Are you obsessed with helping solving challenging problems and creating new solutions? If so, we look forward to hearing from you!
HelloFresh is looking for a Purchasing Coordinator to support our Supply Chain Operations in the generation of purchase orders for various HelloFresh markets across Europe, the UK, Australia and New Zealand. This role will ensure the accuracy and timeliness of our ordering processes using a combination of in-house tools and google suite packages. Working closely with the Supply Chain, Procurement and Forecasting teams, this role will raise, edit and send purchase orders to our suppliers.
Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills, and we love diverse experiences! So even if you don't tick all the boxes but think you'd thrive in this role, we would really like to learn more about you.
WHAT YOU'LL DO
Support our inbound supply chain operations & external partnerships to ensure our ingredients arrive at our customers on time and in full
Calculate and issue purchase orders for your category area(s). Revise or raise additional purchase orders as required
Complete the necessary audit checks to ensure orders are complete and accurate before sending to suppliers
Resolve any queries raised by suppliers on the purchase orders or transportation, and escalate where necessary
Resolve operational issues and perform root cause analysis. Put into place corrective actions to help prevent similar issues from recurring
Help to establish, create and maintain reports that support daily operations
Distribute forecast information to HelloFresh suppliers
Partner closely with the Suppliers and internal teams such as Forecasting, Procurement, Warehouse and Inventory to ensure purchase orders are timely and fulfil customer requirements
Correct or escalate any data inaccuracies to your Line Manager
Report any tooling issues and recommend improvements
Maintain the confidentiality of our data and uphold the integrity of our business\
Support on additional day-to-day tasks as needed, including but not limited to, data entry, emergency purchase orders, updates to delivery schedules and inventory data analysis
Remain flexible to changing duties and responsibilities as business needs vary
WHAT YOU'LL BRING
At least 2 years of previous purchasing experience as a Buyer
Requires expertise in operating Microsoft Office programs, and ideally ERP/MRP systems
SOFT SKILLS
Excellent verbal and written communication, collaboration, and self-management skills with a strong focus on teamwork.
Strong analytical, problem-solving, and critical thinking skills
Assertive, responsible, and adaptable, with the ability to work in a fast-paced environment and navigate complex situations.
Great attention to detail and organisational skills
Hands on mentality
Initiative and proactivity
Why work for us?
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
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Originally posted on Himalayas