About the role
Voice Provisioning, Activation & Support Specialist
Full-Time | Technical Operations / Customer Support
TCCA is seeking a Voice Provisioning, Activation & Support Specialist to support voice service provisioning, customer activations, and Tier 1 technical support.
This role is a great fit for someone with experience in VoIP, SIP, telecommunications, or network support who enjoys troubleshooting technical issues, working with customers, and ensuring services are configured and activated correctly.
About TCCA
TCCA connects organizations with skilled technology talent and delivers solutions across connectivity, infrastructure, and technology services. We value reliability, clear communication, accountability, and a strong customer experience.
What You'll Do
Configure and provision IP phones, ATAs, SIP credentials, extensions, telephone numbers, and voice features
Coordinate and support customer voice service activations
Test inbound and outbound calling, voicemail, caller ID, routing, and related voice features
Troubleshoot SIP registration, calling failures, one-way audio, voice quality, device connectivity, and routing issues
Receive, triage, and manage Tier 1 technical support tickets
Escalate complex issues to Tier 2 support, engineering, carriers, or vendors when needed
Maintain accurate provisioning records, activation notes, and support documentation
Communicate clearly with customers throughout provisioning, activation, and issue resolution
Support process improvements, documentation, and knowledge sharing
What We're Looking For
1–3 years of experience in telecommunications, VoIP provisioning, technical support, network operations, or a related field
Working knowledge of VoIP, SIP, IP phones, and ATAs
Understanding of TCP/IP, DNS, DHCP, VLANs, and NAT
Experience with ticketing, provisioning, or network monitoring systems
Strong troubleshooting and problem-solving skills
Strong organization and documentation skills
Clear, professional customer communication
Ability to manage scheduled work while responding to customer-impacting technical issues
Preferred Experience
Experience with any of the following is a plus:
Hosted PBX, UCaaS, or SIP trunking
BroadWorks, Metaswitch, or similar voice platforms
Poly, Yealink, or Cisco devices
DID assignments and number porting
Carrier coordination
Zero-touch provisioning
RTP, SIP signaling, packet captures, or voice quality diagnostics
Work Expectations
This role balances scheduled provisioning and customer activations with reactive technical support. Occasional after-hours activations, maintenance windows, or on-call coverage may be required depending on operational needs.
Originally posted on Himalayas