About the role
Job Title: Patient Coordination Specialist
Position type: Full-Time
Working Hours: 8:30 AM – 5:00 PM Pacific Standard Time, Monday - Friday
Salary rate: $5-$6
Key Responsibilities:
Schedule and coordinate new patient appointments using Veradigm Practice Management (PM), ensuring accurate and efficient scheduling.
Enter, verify, and update patient demographics, insurance information, and other required registration details.
Collect and process new patient deposits according to established practice guidelines.
Coordinate with internal staff regarding appointment availability, scheduling changes, and patient concerns.
Retrieve, verify, and attach insurance authorizations to patient records before scheduled appointments.
Access referral group systems, including Facey and Optum, to obtain necessary authorization documentation when applicable.
Follow up on missing or incomplete authorizations and coordinate with internal staff to prevent scheduling delays.
Send appointment confirmations and provide patients with links to complete required intake and registration forms.
Follow up with patients regarding incomplete forms, missing information, and appointment-related concerns.
Handle inbound calls and scheduling inquiries with professionalism, patience, and compassion.
Maintain clear communication with patients and healthcare staff to ensure a smooth scheduling experience.
Requirements
At least 1 year of previous experience in medical appointment scheduling, patient coordination, or healthcare administrative support is preferred.
Hands-on experience with Veradigm Practice Management (PM) is highly preferred.
Familiarity with Facey and Optum referral groups and authorization retrieval processes.
Excellent verbal and written English communication skills.
Ability to handle patient inquiries professionally and compassionately.
Quick learner who can adapt to new systems, processes, and scheduling workflows.
Understanding of patient confidentiality and HIPAA compliance.
Basic Requirements
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Technical Requirements
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Originally posted on Himalayas