About the role
This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services.
Responsibilities:
Managing all customer inquiries to a successful resolution;
Providing product and disease state information covering both on and off label information within the guidelines of Standard Responses;
Providing world-class customer service and immediate resolution to inquiries at the point of customer contact;
Effectively and consistently communicating messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service;
Evaluating and escalating calls appropriately;
Responding to non-phone customer inquiries (e.g., e-mail, fax);
Complying with all industry regulations including adverse event and product quality processes;
Managing all assigned project work in a timely manner;
Maintaining up-to-date knowledge of product, medical, disease and industry information;
Obtaining pertinent customer information and record customer interactions in appropriate systems;
Communicating customer calls, issues, trends, programs, and solutions;
Interacting with team members to manage a broad number of products, medical and business issues and share best practices.
Qualifications:
Excellent language skills (B2 upwards - Italian and English);
Previous experience in a call center environment;
Experience providing medical information and customer service to healthcare professionals over the phone;
Demonstrated competency using information technology, computers and databases;
Excellent communication skills;
Ability to multitask;
Problem solving and decision-making skills;
Time management skills;
Interpersonal skills;
Organizational skills;
Team-oriented.
Education:
University graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree.
3 years of training in life science would be a plus.
What we offer:
Attractive salary;
Temporary contract (maternity leave replacement);
Remote work model;
Full-time Monday to Friday (without night shifts);
Good opportunities to develop a professional career;
Access to comprehensive learning, training, and development via our extensive Global learning platform.
Opportunity to apply for external professional training and courses that can be co-financed by Conduent.
Global Company, working in an international diverse and inclusive environment.
And our attractive extras for all our Associates:
Private medical insurance coverage;
Free access to the Bookster library;
Meal tickets;
Referral bonuses for new hires recommended by you.
Why Join Us?
Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.
Originally posted on Himalayas
