About the role
We are looking for a Workplace Lead to join our Workplace experience team; as we scale up and drive digital and financial inclusion across our markets.
The Role
As Workplace Lead, you will create and maintain a safe, efficient and productive work environment for employees across Ghana. You will oversee workplace operations, facilities management, travel coordination, fleet administration, vendor management, and health and safety compliance. You will report to the Senior People Partner and sit within the People & Workplace Experience team.
About Us
M-KOPA is a pan-African fintech providing asset financing and credit services across Kenya, Uganda, Nigeria, Ghana and South Africa. We have reached 10 million customers, extended $2 billion+ in credit, and employ 2,300+ people alongside 35,000+ field agents. 86% of our customers report an improved quality of life, 55% access formal financial services for the first time, and 70% use our products to generate income.
This is a hybrid role, you would be working from our offices in Ghana, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Senior People Partner.
What makes this different
Most workplace roles are judged by how little goes wrong. Here, you own the whole experience: facilities, travel, fleet, vendors, safety and a team, in a company that is scaling quickly. You will have clear targets, direct influence on cost and service, and a visible part in keeping the people behind our mission performing at their best.
What You'll Do
Manage end-to-end business travel, negotiating with providers and ensuring policy and budget compliance.
Oversee daily office operations, facilities, supplies, events, maintenance and improvements.
Partner with the Employee Health and Safety team to maintain safety standards, regulatory compliance and timely incident resolution.
Oversee fleet servicing, usage, fuel costs, inspections and licensing.
Lead and develop workplace and administrative support teams through coaching and performance management.
Manage supplier contracts and performance, process invoices, and track expenses while driving cost savings.
Plan and deliver workplace improvement projects, and report on workplace, travel and fleet performance.
What You'll Need
A Bachelor’s degree in business administration, facilities management, operations management, human resources, or a related field.
Proven experience in workplace, facilities, office administration, or operations management.
Experience managing vendors, contracts, budgets and service providers.
Demonstrated people leadership and team management experience.
Strong understanding of workplace health and safety practices.
Excellent planning, project management and organizational skills.
The reality check
This role is demanding. You will carry travel, facilities, fleet, vendors, safety and a team at the same time, against targets that leave little room for slipping: 95% of issues resolved within SLA, facilities issues closed within 48 hours, and 100% compliance on fleet and safety inspections. You will also be expected to cut costs while keeping service standards high. If that sounds like the kind of ownership you have been missing, you are probably ready for exactly this.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
