Alimentiv

Image Service Coordinator

Canada full-time Mid Salary not listed
full-time Mid level Technology & IT Curated
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About the role

Location: London, Ontario

Job Salary: $42,000 - $70,000

Job Title: Image Service Coordinator (Full-time, permanent)

Department: Image Services

Job Summary:

Assist in the execution of all Image Services activities ensuring focus on data integrity and reliability in accordance with standard processes, sponsor guidelines, industry best practices and regulatory standards. Provide image collection services to stakeholders in areas of data collection and user system operations. Under the direction of the Manager, Image Services, contribute to the delivery of high-quality image services support to internal and external customers, clinical sites, and sponsors. May require ability to work shifts, statutory holidays and provide on-call support from time to time.

Project Support

View, enter, and compile data in accordance with sponsor protocols and regulatory guidelines.

Assist with the collection and/or distribution of data and documents to and from clinical sites and sponsors.

Provide image collection and customer service support to stakeholders in areas of data collection and user system operations following applicable work instructions.

Provide ongoing support to peers, sponsors sites, project team members and central readers throughout the project life cycle.

Ensure customer documents are recorded, filed, and maintained in accordance with project and regulatory guidelines.

Department Support

Carry out image collection activities ensuring focus on data integrity and stakeholder support in accordance with standard processes, sponsor guidelines, industry best practices and regulatory standards.

Perform regular quality assurance activities, checking for completeness and accuracy, ensuring all SOP guidelines and industry best practices are met.

Qualifications

The successful candidate will possess a minimum of a one-year post-secondary certificate or 1-3 years of equivalent experience. You will also bring an interest in imaging, clinical trials, data, and furthering human health to the job. The ideal candidate will have strong written and oral communication skills and a passion for providing excellent customer service. Further, you will be comfortable working independently in a fast-paced environment. Lastly, the successful candidate will be available for all shifts as this is a 24-hour operation (days, afternoons, nights), excluding weekends.

If you are interested in coordinating data/imaging and contributing to clinical research this is an excellent job opportunity for you!

Compensation

+ bonus

Additional Information

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid
Technology & IT Customer Service Operations Image Service Coordinator Mid level

Likely questions

  1. Tell us about work you have done that is close to the Image Service Coordinator role.
  2. How would you approach your first 30 days at Alimentiv?
  3. Which of Customer Service, Operations and Image have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Operations and Image.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Image Service Coordinator role because I can bring practical experience in Customer Service, Operations and Image, learn the team quickly, and contribute to the outcomes Alimentiv needs from this hire.

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