About the role
About Rain for Rent International
Rain for Rent International provides innovative tank systems for liquid management applications. As an internationally operating rental and service company, expertise centers on rental, logistics, and services around the tank, focusing on the core competencies of renting storage tanks, containment systems, pumps, and filtration units.
Your role
We are looking for a hands-on Branch Support Manager ( m/f/d ) to help our teams across Germany, the United Kingdom, the Netherlands and France get the best from our business systems, processes and support functions.
This is not a traditional IT Manager position.
It is a highly business-facing role combining business systems, operational processes, user support, training, continuous improvement and team leadership. You will work closely with our branches and Shared Services teams to understand how people work, where they encounter challenges and how technology and better processes can make their jobs easier and our business more effective.
What you will do
Become a Business Systems Expert
You will develop strong expertise in the applications supporting our European operations and become a trusted point of contact for our business users.
A major focus will be our ERP environment, supporting processes such as:
Purchasing and purchase orders
Goods and invoice receipt
Rental contracts
Equipment on-hire and off-hire
Recurring and final billing
Credit notes and ad-hoc invoicing
Customer, supplier and item master data
You will also support the effective use of CRM, Microsoft 365 and other operational applications.
Experience with inspHire, Zoho or Twinfield would be advantageous, but previous knowledge of our specific applications is not essential if you have strong ERP/business systems experience and learn quickly.
Help People Get the Best From Technology
You will work directly with colleagues across our branches to understand challenges, answer questions and identify better ways of working.
That includes:
Providing practical systems and process support
Training new and existing users
Developing SOPs, quick-reference guides and training materials
Creating screen recordings and short training videos
Building a structured, version-controlled knowledge library
Identifying recurring problems and addressing their root causes
Most importantly, you will explain the why, not only the how.
Connect Systems With Business Reality
Good systems only create good information when they are used correctly.
You will therefore work closely with Operations, Sales, Finance, Fleet and other Shared Services functions to improve the quality and consistency of the processes behind our data.
You will help us ensure that operational information, CRM pipelines, rental transactions, margins and management KPIs accurately reflect what is happening in the business.
Listen, Challenge and Improve
Our branches know their business and will bring you ideas and requirements.
Your job is not simply to say yes.
You will listen, understand the underlying need and assess whether the best answer is a change to a system, process, training or something else.
For larger initiatives, you will help structure requirements, assess benefits, costs, effort and risks, and make clear recommendations to leadership.
Lead a Small Team
You will lead a developing Branch Support function, expected to include approximately three team members across business support and IT/helpdesk activities.
This remains a hands-on role. You will lead the team while actively participating in support, training, problem solving and improvement initiatives yourself.
Stay Curious
Technology is changing quickly and we want to take advantage of it.
You do not need to be an AI expert, but you should be curious about tools such as Microsoft Copilot, automation and new ways technology can help colleagues work more effectively.
The Person We Are Looking For
Systems knowledge matters, but how you work with people matters just as much.
You are someone who:
Listens before proposing a solution
Is patient and enjoys explaining things
Can train and support colleagues with different levels of systems experience
Builds credibility and strong working relationships
Can persuade and influence without relying on hierarchy
Is comfortable constructively challenging a request
Is pragmatic and realistic about priorities, resources and costs
Learns new business processes quickly
Enjoys solving problems
Is comfortable being visible and close to the operational business
Is curious about technology and AI
You should be equally comfortable discussing a process with a branch administrator, working through a systems problem with IT, understanding a commercial requirement from Sales or presenting a recommendation to leadership.
European Scope
The role supports operations across Germany, the United Kingdom, the Netherlands and France.
Regular interaction with the branches is a fundamental part of the position. You should therefore be willing to travel across our European locations, build strong relationships with local teams and spend time understanding how our operations work in practice.
Regular office presence is also expected, currently anticipated at up to three days per week at our office in Potsdam.
Why This Role?
This is an opportunity to shape a developing European support function rather than simply inherit an established helpdesk.
You will have the opportunity to influence:
How we use our business systems
How we support and train users
How processes are standardised across countries
How knowledge is documented and shared
How new technology and AI are adopted
How Branch Support develops as our European organisation evolves
If you enjoy bringing together people, processes and technology and want a role where you can see the practical impact of your work across the business, we would like to hear from you.
Rain for Rent International is an equal opportunity employer. We are committed to creating an inclusive working environment and welcome applications from all qualified candidates, regardless of gender, age, disability, ethnicity, religion, sexual orientation or any other characteristic protected by applicable law.
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