About the role

About ProcessUnity

ProcessUnity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world’s largest third-party risk data exchange, the leading TPRM workflow platform, and powerful artificial intelligence, ProcessUnity extends third-party risk, procurement, and cybersecurity teams so they can cover their entire vendor portfolio. With ProcessUnity, organizations of all sizes reduce assessment work while improving quality, securing intellectual property and customer data so business operations continue to operate uninterrupted.

Implementation Consultant

We're looking for a dynamic, technically apt individual to join our Customer Success team focused on consulting and configuring solutions on the ProcessUnity risk and compliance platform. The ideal candidate will have strong communication skills, creative problem solving, and the ability to juggle multiple work-streams to support the company’s growth. In this position, you will be a member of our Customer Success team but also interface with sales, customer support, product development, and engineering teams while developing deep technical expertise in ProcessUnity’s software solutions to lead client implementations. Confident, highly self-motivated candidates capable of coordinating multiple projects and priorities in a fast-paced environment will succeed within Customer Success and the Implementation team.

All new Implementation Consultants undergo a structured onboarding and apprenticeship as they are educated on ProcessUnity functionality and configuration. In addition, implementation consultants are assigned a corresponding senior colleague to provide mentorship, guidance and assistance. As your skillset develops, Implementation Consultants are assigned client-facing responsibilities and expand their role as a member of the Services team.

Please note that this is a remote role, but you must be based within the United States.

What You’ll Do:

Configure ProcessUnity’s software applications for customers using an enablement/teaching approach

Lead, manage and coordinate multiple customer implementations simultaneously

Gather customer requirements and translate to ProcessUnity’s capabilities

Develop and deliver deep product and technical expertise to ProcessUnity customers

Participate in knowledge transfer sessions, product training and other strategic initiatives as needed

Provide a mixture of remote and onsite customer implementation workshops

Consult with customers on system configuration based on product and industry best practices

Facilitate touch points and status meetings with customers in a timely and professional manner

Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures

Maintain working knowledge of ProcessUnity solutions, platform features and best practices

Desired Experience & Skills:

BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)

Based in United States

5+ years professional experience in client-facing roles, with preference towards software implementation/information technology Comfort and experience with software and configuration of software

Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support

Technical knowledge of fundamental database concepts and relational data

Excellent written and verbal communication skills

Creative problem solver with focus on quality

Project management experience; organized

Enthusiastic self-starting team player

Experience with Salesforce administration is a plus

Salary range: $80,000.00- $100,000.00 depending on experience

At ProcessUnity, we not only provide a platform that ensures operational excellence, but we also foster an environment where our employees can thrive professionally. Join us and be a part of a dynamic team that values innovation, excellence, and a customer-centric approach. ProcessUnity offers a competitive compensation package, which includes comprehensive health and dental insurance, generous paid time off and a 401k with employer match.

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Qualified applicants are encouraged to submit their resume along with a cover letter detailing their relevant experience and why they are the best fit for ProcessUnity.

ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Learn more about us at .

Originally posted on Himalayas

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Mid

Technology & IT Administration CRM Customer Service MySQL Operations Mid level

Likely questions

Tell us about work you have done that is close to the Implementation Consultant role.
How would you approach your first 30 days at ProcessUnity?
Which of Administration, CRM and Customer Service have you used recently, and what did it help you achieve?
Describe a time you solved a problem without waiting to be told exactly what to do.
How do you handle busy days, changing priorities, or pressure at work?

Prepare before the call

A recent example that proves your experience with Administration, CRM and Customer Service.
One short story with a problem, your action, and the result.
Two examples that show the strengths listed on your CV.
A clear reason why this role and company interest you.
Your availability, preferred work style, and salary expectations.

Ask them

What would success look like in the first 90 days?
What are the main problems this hire should help solve?
How does the team give feedback and measure good work?
What does a normal working week look like for this role?

Practice line

I am interested in the Implementation Consultant role because I can bring practical experience in Administration, CRM and Customer Service, learn the team quickly, and contribute to the outcomes ProcessUnity needs from this hire.