Life Without Barriers

Facilities Contract Officer. Permanent Full Time - Flexible Location

Remote, United States remote Entry Salary not listed
remote Technology & IT Curated
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About the role

About the Organisation
Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.
Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ (LWB) corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the role
Reporting to the Facilities Contract Lead, you will be responsible for ensuring that all LWB properties are maintained in a safe and secure condition, suitable for use by LWB employees, clients, and visitors. In this role, you will collaborate closely with the Facilities Maintenance Vendor. You will manage the vacates, maintenance, and compliance requirements for all LWB-owned and leased properties.
This is a permanent full time position where you can work remotely from your preferred location in Australia, whether that’s from home or one of our offices. While most of your work will be remote, occasional travel and office-based work may be required. Additionally, you may be required to be on-call every four weeks for a seven-day period, with compensation provided for this duty.
Key Responsibilities

Establish and manage day to day relationships with the facilities maintenance vendor through support with:

Site escalations, quality, time and safety reviews

EOT requests

Resolving site access issues

Modification requests

Commercial cleaning

PSI inspection processing

Maintain an up-to-date property database and action all tickets received in a timely manner

Coordinate the planning and performance of maintenance so it is carried out with minimal disruption to both the property and its clients

Ensure closure and validation of work orders closure including cost reconciliation of invoice

Coordinate the planning and performance of maintenance on leased properties with the managing agents/landlords of the properties

Validate invoices via portal and cross check quotes to invoices received

Ensure all contractors are inducted and compliant with all LWB policies and procedures

Ensure all LWB properties meet HSE requirements and comply with all current legislative requirements

Manage delivery of annual Property Safe Inspections for all properties

Actively seek out opportunities and make recommendations to improve service and delivery

Skills & Experience

A Class C Driver’s License

Demonstrated experience in a similar role

Demonstrated experience with facilities management software programs

Demonstrated experience in managing competing priorities and to deliver high-quality outcomes within agreed timeframes

Ability to effectively prioritise and execute tasks in a fast-paced environment

Strong customer service and communication skills

Strong problem-solving skills

The ability to work collaboratively with a range of stakeholders including peers, employees, external organisations

Proficient ability in the use of the Microsoft Office suite of programs

Successful candidates will be required to clear probity checks including a National Criminal History Record Check.
Benefits

Join one of Australia’s leading social purpose organisations

Excellent salary packaging benefits through Maxxia

Optional monthly rostered days off

How to Apply
Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact Mikaella at [email protected]. Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.
Applications close midnight AEST 13 July 2026.

Interview prep

Walk in with sharper answers.

Use this as a quick practice sheet before you speak with the employer.

Role
Technology & IT Customer Service Data Analysis Human Resources MySQL Remote Collaboration remote

Likely questions

  1. Tell us about work you have done that is close to the Facilities Contract Officer. Permanent Full Time - Flexible Location role.
  2. How would you approach your first 30 days at Life Without Barriers?
  3. Which of Customer Service, Data Analysis and Human Resources have you used recently, and what did it help you achieve?
  4. Describe a time you solved a problem without waiting to be told exactly what to do.
  5. How do you stay organised and communicate clearly when working remotely?

Prepare before the call

  • A recent example that proves your experience with Customer Service, Data Analysis and Human Resources.
  • One short story with a problem, your action, and the result.
  • Two examples that show the strengths listed on your CV.
  • A clear reason why this role and company interest you.
  • Your availability, preferred work style, and salary expectations.

Ask them

  • What would success look like in the first 90 days?
  • What are the main problems this hire should help solve?
  • How does the team give feedback and measure good work?
  • What does a normal working week look like for this role?
Practice line

I am interested in the Facilities Contract Officer. Permanent Full Time - Flexible Location role because I can bring practical experience in Customer Service, Data Analysis and Human Resources, learn the team quickly, and contribute to the outcomes Life Without Barriers needs from this hire.

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